ATB BANK REPRESENTATIVE
One (1) – Temporary Full Time
Maternity Leave Coverage up to December 2025
Monday to Friday – 7 hours/day
Wabasca, Alberta
Bigstone Business Services (GP) Ltd. is currently recruiting for one (1) energetic, team-oriented, and self-motivated individual to fill a Bank Representative for our ATB agency. The ideal candidate will be directly responsible for the following duties & possess the noted qualifications:
Duties and Responsibilities:
• Delivers exceptional service to ATB customers and prospects
• Demonstrate professionalism with all customer interactions
• Supports customer transactions needs based on customer traffic
• Develop, maintain, and build relationships with customers
• Process cash and other transactions while abiding by current policies
• Ensure branch assets are safeguarded
• Continuous learning and training
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Assess and complete product and service transactions, accurately, confidentially and in a timely manner
• Complies with legal and regulatory requirements for the jurisdiction
• Escalates complex or unresolved customer situations to managers as required
• Answer over the phone enquiries
• Handle payments
• Maintain strict confidentiality with respect to sensitive customer information
• Effectively carry out duties, under the direction of the Manager
• Other duties may be requested from time to time
Knowledge, Skills, and Abilities:
• Good organizational skills, make sound decisions.
• Good knowledge of office procedures
• Be extremely observant to detail and accuracy
• Ability to handle customer complaints and provide appropriate solutions
• Must be able to work and adapt to a fast paced/diverse environment
• Good written and oral communication skills
• Must be a team player and able to work with minimal supervision
• Maintain confidentiality in accordance with BBS policy
• Ability to speak Cree is an asset
• Must have proven ability to multi-task
• Passionate commitment to helping our customers
Education and Experience:
• Business Management Certificate or Diploma is considered an asset
• Previous experience in Customer Service role is an asset
• Previous Accounting or Bank Teller experience is an asset
• Must have a valid Class 5 Drivers License
• Must also provide a credit check as per ATB requirements
Benefits:
Competitive Salary
Training Provided
Salary is dependent on qualifications.
Please forward your Cover Letter, Resume (including 3 work related references), & Criminal Record Check to our:
Human Resources Department
PO Box 1020 Wabasca, Alberta T0G 2K0
Fax: 780-891-2623 | Email: bhcresumes@bigstonehealth.ca
CLOSING DATE: Until a Suitable Candidate is found.
*Applicants are thanked in advance for their interest in our organization, however only those selected for an interview will be contacted.
POSTED: October 22, 2024
